Frequently Asked Questions
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You can click the “Book Now” button in the top right corner, select the Initial Consultation option, and choose the date and time that works best for you.
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At this time, we do not participate with any insurance carriers. We cannot submit medical claims on your behalf or assist you in claims. All appointments are strictly on a self-pay basis.
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Real Medicine is not a primary care practice.
While we support patients with a wide range of health concerns through a functional and root-cause approach, we do not provide primary care, urgent or emergency medical care. Our role is to work collaboratively alongside your primary care provider (PCP) and any specialists involved in your care to help optimize your overall health and wellness.
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You can contact us through the Practice Better patient portal. Messages are typically responded to within 3 business days.
Please note that the portal should not be used for urgent or emergency medical concerns. If you are experiencing a medical emergency, contact 911 or seek immediate medical attention.
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Patients can self-schedule all visits using the online patient portal, Practice Better.
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Yes! Patients are welcome to send brief questions related to their current treatment plan through the Cerbo patient portal between appointments. Messages are typically responded to within 3 business days.
Questions requiring more in-depth discussion, evaluation, or new concerns unrelated to your current treatment plan are best addressed during a scheduled appointment.
Please note that portal messaging is not intended for urgent or emergency medical concerns. For urgent issues, contact your primary care provider. If you are experiencing a medical emergency, call 911 or visit your nearest emergency care center immediately.
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To ensure our patients have access to high-quality, professional-grade supplements, we use Fullscript — a trusted online wellness dispensary featuring carefully vetted, third-party tested products.
Through our dispensary, patients receive access to exclusive practitioner discounts and the convenience of having supplements shipped directly to their doorstep.
After your appointment, if supplements are recommended as part of your personalized treatment plan, you will receive an email with a secure link to your customized protocol. Your recommendations will be organized for you within the platform, making it simple to review, purchase, and manage your supplements from home.
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We understand that plans can change. To help us serve all our clients well, please review our cancellation policy below:
Notice required: Cancellations must be made at least 24hours before your scheduled appointment.
Late cancellations: Cancellations made less than 24hours in advance may be subject to a fee of $50-depending on appointment type
No-shows: Failure to show up for a scheduled appointment without notice will result in a charge of full service cost
Rescheduling: You may reschedule your appointment at no charge if done within the notice period above.
How to cancel: Please contact us at phone/email to cancel or reschedule.
We appreciate your understanding, as late cancellations affect our ability to serve other clients.